P17 Won't Power On

What the heck, right? You have a brand new P17, you take it out of the box, and it won’t power on. Now this is typically caught at our office prior to deployment, but sometimes when we’re out of stock we will drop ship to agents/ISV partners/merchants directly. Here’s how to solve the issue:

  1. Unscrew the backplate from the P17.

  2. Unplug the hub.

  3. Plug the power cable into the same spot where the hub was in.

  4. Wait 3 to 5 min for the P17 to power up.

  5. Unplug the power cable

  6. Replug in the hub into the P17 and put the power cord back into the hub

  7. Screw the backplate on.

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