# Tricera Help

## Other Processors
- [How to Get Transaction History or Merchant Statements from Square](https://help.tricera.io/other-processors/how-to-get-transaction-history-or-merchant-statements-from-square)
- [How to Get Transactions / Statements from Stripe](https://help.tricera.io/other-processors/how-to-get-transactions-statements-from-stripe)
- [How to view and download merchant statements in QuickBooks](https://help.tricera.io/other-processors/how-to-view-and-download-merchant-statements-in-quickbooks)

## Authorize.net
- [Getting Started with Authorize.net](https://help.tricera.io/authorize-net/getting-started-with-authorize-net)
- [Authorize.net API Transaction/Signature Key](https://help.tricera.io/authorize-net/authorize-net-api-transaction-signature-key)
- [Authorize.net Error Codes](https://help.tricera.io/authorize-net/authorize-net-error-codes)
- [Authorize.net Public Client Key](https://help.tricera.io/authorize-net/authorize-net-public-client-key)
- [Authorize.net Credit Card Declines](https://help.tricera.io/authorize-net/authorize-net-credit-card-declines)
- [How do I close / suspend my Authorize.net account?](https://help.tricera.io/authorize-net/how-do-i-close-suspend-my-authorize-net-account)
- [Connecting Authorize.net to Shopify](https://help.tricera.io/authorize-net/connecting-authorize-net-to-shopify)
- [Importing Stored Card Data to Authorize.net](https://help.tricera.io/authorize-net/importing-stored-card-data-to-authorize-net)

## Account Management
- [Return / Refund Policy for eCommerce Merchants](https://help.tricera.io/account-management/return-refund-policy-for-ecommerce-merchants)
- [Terms & Conditions for eCommerce Merchants](https://help.tricera.io/account-management/terms-conditions-for-ecommerce-merchants)
- [Privacy Policy Template for eCommerce Merchants](https://help.tricera.io/account-management/privacy-policy-template-for-ecommerce-merchants)
- [Setting up your Tricera email on the Gmail app](https://help.tricera.io/account-management/setting-up-your-tricera-email-on-the-gmail-app)
- [Accessing your Tricera email from the Chrome web browser](https://help.tricera.io/account-management/accessing-your-tricera-email-from-the-chrome-web-browser)
- [How to respond to a dispute or chargeback - MID beginning with 5846](https://help.tricera.io/account-management/how-to-respond-to-a-dispute-or-chargeback-mid-beginning-with-5846)
- [Updating Notifications in Tricera Iris](https://help.tricera.io/account-management/updating-notifications-in-tricera-iris)
- [Chargeback Best Practices: Building Your Closing Argument](https://help.tricera.io/account-management/chargeback-best-practices-building-your-closing-argument)
- [Best Practices for Responding to Risk Holds](https://help.tricera.io/account-management/best-practices-for-responding-to-risk-holds)
- [Understanding Chargeback Rebuttal Submission Warning and Acknowledgements, When to Pursue Arbitration on Chargebacks](https://help.tricera.io/account-management/understanding-chargeback-rebuttal-submission-warning-and-acknowledgements-when-to-pursue-arbitration-on-chargebacks)
- [How to Respond to Chargebacks / Disputes for MIDs Beginning with 6695](https://help.tricera.io/account-management/how-to-respond-to-chargebacks-disputes-for-mids-beginning-with-6695)
- [Getting Started Guide: Tricera Iris CRM Mobile App](https://help.tricera.io/account-management/getting-started-guide-tricera-iris-crm-mobile-app)

## Tricera Portal
- [Adding and Managing Users in the Tricera Portal](https://help.tricera.io/tricera-portal/adding-and-managing-users-in-the-tricera-portal)
- [Accessing Multiple Accounts in the Tricera Portal](https://help.tricera.io/tricera-portal/accessing-multiple-accounts-in-the-tricera-portal)
- [Adjusting Email/SMS Notifications in the Tricera Portal](https://help.tricera.io/tricera-portal/adjusting-email-sms-notifications-in-the-tricera-portal)
- [Email Deliverability - DNS Settings](https://help.tricera.io/tricera-portal/email-deliverability-dns-settings)

## Tricera Secure
- [Tricera Secure User Guide](https://help.tricera.io/tricera-secure/tricera-secure-user-guide)
- [Processing a Transaction in Tricera Secure](https://help.tricera.io/tricera-secure/processing-a-transaction-in-tricera-secure)
- [Adjusting Required Information for Processing a Transaction in Tricera Secure](https://help.tricera.io/tricera-secure/changing-required-information-for-processing-a-transaction-in-tricera-secure)
- [Voiding / Refunding / Queuing / Recharging a Transaction in Tricera Secure](https://help.tricera.io/tricera-secure/voiding-refunding-queuing-recharging-a-transaction-in-tricera-secure)
- [Batch Management in Tricera Secure](https://help.tricera.io/tricera-secure/batch-management-in-tricera-secure)
- [Recurring & Scheduled Payments in Tricera Secure](https://help.tricera.io/tricera-secure/recurring-scheduled-payments-in-tricera-secure)
- [Invoicing in Tricera Secure](https://help.tricera.io/tricera-secure/invoicing-in-tricera-secure)
- [Managing Products & Inventory in Tricera Secure](https://help.tricera.io/tricera-secure/managing-products-inventory-in-tricera-secure)
- [Customer Management in Tricera Secure](https://help.tricera.io/tricera-secure/customer-management-in-tricera-secure)
- [Reporting in Tricera Secure](https://help.tricera.io/tricera-secure/reporting-in-tricera-secure)
- [Fraud Center in Tricera Secure](https://help.tricera.io/tricera-secure/fraud-center-in-tricera-secure)
- [Payment Pages in Tricera Secure](https://help.tricera.io/tricera-secure/payment-pages-in-tricera-secure)
- [User Access & Management in Tricera Secure](https://help.tricera.io/tricera-secure/user-access-management-in-tricera-secure)
- [Control Panel Settings in Tricera Secure](https://help.tricera.io/tricera-secure/control-panel-settings-in-tricera-secure)
- [TSYS Error Codes & Meanings](https://help.tricera.io/tricera-secure/tsys-error-codes-meanings)
- [Tricera Secure Sandbox Test Cards](https://help.tricera.io/tricera-secure/tricera-secure-sandbox-test-cards)
- [What is Automatic Card Updater?](https://help.tricera.io/tricera-secure/what-is-automatic-card-updater)
- [What does "Enrolled" green check mark mean on a card in my Tricera Secure wallet?](https://help.tricera.io/tricera-secure/what-does-enrolled-green-check-mark-mean-on-a-card-in-my-tricera-secure-wallet)
- [Setting up Tricera Secure with Magento](https://help.tricera.io/tricera-secure/setting-up-tricera-secure-with-magento)
- [Tricera Secure Salesforce (PayLink) User Guide](https://help.tricera.io/tricera-secure/tricera-secure-salesforce-paylink-user-guide)
- [Tricera Secure Public PGP Key](https://help.tricera.io/tricera-secure/tricera-secure-public-pgp-key)
- [Importing Cardholder Data from Heartland Portico](https://help.tricera.io/tricera-secure/importing-cardholder-data-from-heartland-portico)
- [Connecting Tricera Secure to WooCommerce](https://help.tricera.io/tricera-secure/connecting-tricera-secure-to-woocommerce)

## QuickBooks Checkout
- [Marking a Payment as Failed](https://help.tricera.io/quickbooks-checkout/marking-a-payment-as-failed)

## Pax
- [Performing an App Update on a Pax Q30](https://help.tricera.io/pax/performing-an-app-update-on-a-pax-q30)
- [How to Factory Reset a Pax Q30](https://help.tricera.io/pax/how-to-factory-reset-a-pax-q30)
- [How to Manually Settle a Batch on a Pax A35](https://help.tricera.io/pax/how-to-manually-settle-a-batch-on-a-pax-a35)
- [Pax E800 Quick Setup Guide](https://help.tricera.io/pax/pax-e800-quick-setup-guide)
- [How to Connect Pax A35 to Internet](https://help.tricera.io/pax/how-to-connect-pax-a35-to-internet)
- [Clearing Cache on a Pax A35](https://help.tricera.io/pax/clearing-cache-on-a-pax-a35)
- [Clearing the Transaction Database on a Pax Q30](https://help.tricera.io/pax/clearing-the-transaction-database-on-a-pax-q30)
- [Setting Pax Q30 IP Address to Static](https://help.tricera.io/pax/setting-pax-q30-ip-address-to-static)
- [How to Manually Close a Batch on a Pax Q30](https://help.tricera.io/pax/how-to-manually-close-a-batch-on-a-pax-q30)
- [How to Connect Pax A920 to Internet](https://help.tricera.io/pax/how-to-connect-pax-a920-to-internet)
- [Pax A-Series Reboot Time Setting](https://help.tricera.io/pax/pax-a-series-reboot-time-setting)
- [Accessing the Pax Q20 Terminal Menu](https://help.tricera.io/pax/accessing-the-pax-q20-terminal-menu)
- [How to Factory Reset a Pax S300](https://help.tricera.io/pax/how-to-factory-reset-a-pax-s300)
- [Adjusting the Auto-Reboot Time on a Pax Q30](https://help.tricera.io/pax/adjusting-the-auto-reboot-time-on-a-pax-q30)

## Dejavoo / iPOS / sPIN
- [Updating Parameters / Application on Dejavoo P-Series, Dejavoo sPIN, and iPOS Go!](https://help.tricera.io/dejavoo-ipos-spin/updating-parameters-application-on-dejavoo-p-series-and-ipos-go)
- [Adding & Editing Items in Register Lite](https://help.tricera.io/dejavoo-ipos-spin/adding-editing-items-in-register-lite)
- [Saving a Card to a Customer in iPOS without Charging It](https://help.tricera.io/dejavoo-ipos-spin/saving-a-card-to-a-customer-in-ipos-without-charging-it)
- [Creating a Hosted Payment Page in iPOS](https://help.tricera.io/dejavoo-ipos-spin/creating-a-hosted-payment-page-in-ipos)
- [Dejavoo P-Series Terminal Won't Read Chip Cards](https://help.tricera.io/dejavoo-ipos-spin/dejavoo-p-series-terminal-won-t-read-chip-cards)
- [How to Build an Inline iPOSpays Checkout Without Redirecting Customers](https://help.tricera.io/dejavoo-ipos-spin/how-to-build-an-inline-ipospays-checkout-without-redirecting-customers)
- [Resetting a Dejavoo P-Series to Factory Settings](https://help.tricera.io/dejavoo-ipos-spin/resetting-a-dejavoo-p-series-to-factory-settings)
- [How to Obtain a One-Time Passcode from your iPOS Account for Installation of a New Device](https://help.tricera.io/dejavoo-ipos-spin/how-to-obtain-a-one-time-passcode-from-your-ipos-account-for-installation-of-a-new-device)
- [Enabling and Customizing Payment Notifications in iPOS](https://help.tricera.io/dejavoo-ipos-spin/enabling-and-customizing-payment-notifications-in-ipos)
- [Adjusting a Settled Transaction on a Dejavoo P-Series terminal via iPOS](https://help.tricera.io/dejavoo-ipos-spin/adjusting-a-settled-transaction-on-a-dejavoo-p-series-terminal-via-ipos)
- [Configuring AT&T SIM Card for a Dejavoo P-Series Terminal](https://help.tricera.io/dejavoo-ipos-spin/configuring-at-t-sim-card-for-a-dejavoo-p-series-terminal)
- [Pulling Sales Reports in Retail Lite on iPOS P-Series Terminals](https://help.tricera.io/dejavoo-ipos-spin/pulling-sales-reports-in-retail-lite-on-ipos-p-series-terminals)
- [User Permissions & Credentialing in iPOS](https://help.tricera.io/dejavoo-ipos-spin/user-permissions-credentialing-in-ipos)
- [Downloading iPOS Go! on Android and iOS](https://help.tricera.io/dejavoo-ipos-spin/downloading-ipos-go-on-android-and-ios)
- [Getting the payment page URL link from iPOS](https://help.tricera.io/dejavoo-ipos-spin/getting-the-payment-page-url-link-from-ipos)
- [Understanding the Dejavoo P-Line Batch Report](https://help.tricera.io/dejavoo-ipos-spin/understanding-the-dejavoo-p-line-batch-report)
- [Enabling Batch Email Notifications in iPOS](https://help.tricera.io/dejavoo-ipos-spin/enabling-batch-email-notifications-in-ipos)
- [Integrating WooCommerce with iPOS from Dejavoo](https://help.tricera.io/dejavoo-ipos-spin/integrating-woocommerce-with-ipos-from-dejavoo)
- [Generating eCOM / TOP Merchant Keys in iPOS](https://help.tricera.io/dejavoo-ipos-spin/generating-ecom-top-merchant-keys-in-ipos)
- [Error: Device not found. Please contact help desk..](https://help.tricera.io/dejavoo-ipos-spin/error-device-not-found-please-contact-help-desk)

## Retail POS
- [Setting up Retail POS and obtaining API Keys](https://help.tricera.io/retail-pos/setting-up-retail-pos-and-obtaining-api-keys)
- [Import Error: ERROR 22021](https://help.tricera.io/retail-pos/import-error-error-22021)
- [Adding a New Category](https://help.tricera.io/retail-pos/adding-a-new-category)
- [Managing Categories](https://help.tricera.io/retail-pos/managing-categories)
- [Hiding Items from the POS Front End](https://help.tricera.io/retail-pos/hiding-items-from-the-pos-front-end)
- [Requiring & Enabling Scale Weight for Items](https://help.tricera.io/retail-pos/requiring-enabling-scale-weight-for-items)
- [Label Printer & Label Stock for Tricera Retail POS](https://help.tricera.io/retail-pos/label-printer-label-stock-for-tricera-retail-pos)
- [Creating Custom Reports](https://help.tricera.io/retail-pos/creating-custom-reports)
- [Connect a Kitchen Printer to Acadia POS](https://help.tricera.io/retail-pos/connect-a-kitchen-printer-to-acadia-pos)
- [Price Rule: X for Y (3 for $5)](https://help.tricera.io/retail-pos/price-rule-x-for-y-3-for-5)
- [Allowing Tax Exempt Order Types](https://help.tricera.io/retail-pos/allowing-tax-exempt-order-types)
- [Issuing Full and Partial Refunds in Acadia POS](https://help.tricera.io/retail-pos/issuing-full-and-partial-refunds-in-acadia-pos)
- [Reassigning Sales to a Different Customer / Managing Duplicate Customers](https://help.tricera.io/retail-pos/reassigning-sales-to-a-different-customer-managing-duplicate-customers)

## Devices & Hardware

## ACH Payments
- [ACH SEC Codes / Transaction type not allowed from this source Error](https://help.tricera.io/ach-payments/ach-sec-codes-transaction-type-not-allowed-from-this-source-error)

## Clover
- [Clover Change of Ownership Guide](https://help.tricera.io/clover/clover-change-of-ownership-guide)
- [Clover Service Plans](https://help.tricera.io/clover/clover-service-plans)
- [Enabling Cash Discount in Clover](https://help.tricera.io/clover/enabling-cash-discount-in-clover)
- [Clover End of Service Announcement - 2024-12 effective 2025-02](https://help.tricera.io/clover/clover-end-of-service-announcement-2024-12-effective-2025-02)
- [Is there training for new Clover merchants?](https://help.tricera.io/clover/is-there-training-for-new-clover-merchants)

## Payment Processing
- [Understanding the Dispute Process](https://help.tricera.io/payment-processing/understanding-the-dispute-process)
- [Electronic Nicotine Delivery Systems (ENDS) Compliance Information](https://help.tricera.io/payment-processing/electronic-nicotine-delivery-systems-ends-compliance-information)
- [EBT Food Purchase Not Working: Invalid Trans Error Code 12](https://help.tricera.io/payment-processing/ebt-food-purchase-not-working-invalid-trans-error-code-12)

## 3D Secure

## PCI Compliance
- [PCI Compliance Portal Links](https://help.tricera.io/pci-compliance/pci-compliance-portal-links)
- [Choosing and Completing your PCI SAQ on Maverick / Encytro](https://help.tricera.io/pci-compliance/choosing-and-completing-your-pci-saq-on-maverick-encytro)