How To Partial Refund Cash & Card Transactions on Acadia POS
1. Access Sales Tab
On the Acadia register, to find a customer’s sales receipt, click the Sales tab (the icon with four boxes) located at the bottom of the screen.
2. Use Filter to Locate Receipt
To quickly locate a receipt, use the Filter dropdown menu.
3. Filter Options
The Filter dropdown menu allows you to narrow down receipts using the following criteria:
- Terminal ID Ref #
- Auth Code
- Card Name
- Order ID – Most commonly used
- Order Total
- Customer Name
4. Load the Receipt
Once you’ve located the receipt, click Load Cart to reopen the transaction.
5. Confirm Reopening
When prompted, click “Yes, Do it” to confirm.
6. Initiate Refund
Click Refund in the top-right corner of the screen.
7. Acknowledge Prompt
Read the prompt carefully, then click “Yes, I Understand” to proceed.
8. Select Items for Refund
To remove any items not part of the refund, swipe left on the item and delete it.
9. Remaining Items
Only the items remaining in the cart will be included in the refund.
10. Proceed to Payment
Click Pay in the top-right corner to continue with the refund process.
11. Choose Refund Method
On the Payment screen, choose the appropriate refund method:
- Cash Refund: Click Order Amount
- Card Refund: Click Start Refund
12. Complete Refund
When the refund amount under Credit Cards shows $0.00, click Confirm in the top-right corner to complete the process.
13. Finish and Return
Print or email the receipt, then click Next Order in the top-right corner of the screen to return to the main register.
