To respond to a chargeback or dispute, navigate directly to Merlink Response. You will need:
Your Case Number
Your Case Amount
Supporting documentation (like receipts or contracts) prepared in PDF, JPEG, or TIF format
You can submit your dispute rebuttal by following these steps:
Access the online portal at Merlink Response.
Enter your Case Number, Case Amount, and Email Address.
Upload your supporting documents using the Choose File and Upload File buttons.
Click Submit to finalize and send your response.
Best Practices When Responding to A Chargeback / Dispute
Uploading a receipt is not enough! Build your case and explain it exhaustively - like you’re an attorney delivering final arguments to a jury. For a full best practices guide on how to best respond to disputes, please visit the related articles below.