Account Management
- Overview
- Account Management
Return / Refund Policy for eCommerce Merchants
All eCommerce merchants must have a return/refund policy on their website. Below you’ll find a simple template that you can use to develop your own policy for your website. Please ...
Terms & Conditions for eCommerce Merchants
All eCommerce merchants must have an accessible Terms & Conditions page on their website. Below you’ll find a simple but effective template you can modify to build your own T&a ...
Privacy Policy Template for eCommerce Merchants
All eCommerce merchants must have a privacy policy, return/refund policy, and terms & conditions on their website. If you do not have these, here are templates you can use. Ens ...
How to respond to a dispute or chargeback - MID beginning with 5846
Chargebacks consistently score in last place of the things we love about the processing industry. Log into your portal. This article focuses on merchants with MIDs containing the f ...
Chargeback Best Practices: Building Your Closing Argument
Receiving a chargeback can be frustrating, especially when you know the transaction was legitimate. However, winning a chargeback requires more than simply uploading a receipt.The ...
Best Practices for Responding to Risk Holds
Every merchant account is boarded with an expected Maximum Ticket amount. This is the highest transaciton your account expeects to process and the approval process will take this i ...
Understanding Chargeback Rebuttal Submission Warning and Acknowledgements, When to Pursue Arbitration on Chargebacks
No one likes disputes - certainly not when they are baseless, which sadly a large proportion of cardholder disputes are.We try very hard to ensure that the merchant understands wha ...
How to Respond to Chargebacks / Disputes for MIDs Beginning with 6695
To respond to a chargeback or dispute, navigate directly to Merlink Response. You will need:Your Case NumberYour Case AmountSupporting documentation (like receipts or contracts) pr ...