All eCommerce merchants must have a return/refund policy on their website. Below you’ll find a simple template that you can use to develop your own policy for your website. Please ensure you’ve made modifications to match the policy to your unique business needs.
RETURN / REFUND POLICY
Return and Refund Policy
Last updated: [Insert Date]
All sales are final unless otherwise stated.
Physical Products
If a product is defective or damaged upon delivery, you must notify us within 5 days of delivery confirmation.
If approved, we may offer one of the following at our sole discretion:
Replacement
Store credit
Refund
Services
Services are non-refundable once delivered or performed.
Donations
All donations are final and never refundable. Recurring donations can be cancelled at any time without penalty but can never be refunded.
Non-Delivery
If you do not receive your order, please contact us within 10 days so we can investigate.
Refund Processing
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank.
Contact
For refund requests, contact:
[Email Address]